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Our delivery prices vary depending on size and weight of the items purchased. The final delivery charges will be calculated before you purchase during checkout. For any non UK or Ireland deliveries please call 0871 984 4416 (calls cost 13ppm plus your network access charge)
This includes: Gadgets, Drones, Juicers & Small Appliances, Accessories
This includes: Laptops, PCs, Monitors, Printers, CCTV, Phones, Air Conditioners, Air Purifiers, Dehumidifiers, Small Furniture
This includes: Cooker Hoods, Hobs, Sinks, Microwaves, Vacuum cleaners, small TVs, Large Air Conditioners, TV Stands
This includes: Large Furniture, Washers, Dryers, Dishwashers, Fridges, freezers, Ovens, Cookers, large TVs, large dehumidifiers, Granite & Ceramic Sinks
This includes: Range Cookers & American Fridge Freezers
Our delivery team can only carry large appliances to a ground floor room of your choice but can't move them up or downstairs. Very large appliances like American fridge freezers and range cookers can only be delivered to your doorstep or garage.
The following postcodes are classed as non-mainland UK or remote/rural delivery: AB, IV, KW, PA, PH, HS, KA, ZE, PO30-PO41, IM, JE, GY, BT, TR21-TR25.
To complete our full delivery service we can also take away your old appliance for recycling free of charge in full compliance with the WEEE Regulations. See full details of this service here. To arrange for collection of your old appliance please contact us after delivery of your new appliance.
As we are a UK based business dispatching items to Ireland we have seen an increase in questions relating to brexit and delivery. We are still operating and delivering as normal, and any import fees are already included in our price. See our full Brexit FAQ here »
At Buy It Direct, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.
Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Buy It Direct we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service. For more information go to our Customer Service section
If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service or send us an eMessage.
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.
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We understand that sometimes you will not be available to receive your goods. For small appliances our couriers will attempt redelivery once after which you will be charged for any further redelivery attempts. For large items requiring two-man delivery, if you have been advised of a delivery date by us and are subsequently not available to accept the goods, a redelivery charge will be applied.
We have entered into an agreement with various couriers whereby our customers in the Republic of Ireland and mainland Europe wishing to purchase from us can enter into a contract with our couriers to have products shipped to those countries.
Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.
"Delivery made at time expected. Got a text message about 4 hours before informing me of expected time , guys were aware to be able to leave parcel at neighbours if I wasn't home."
"I have used City Air Express for the last few years as my courier of choice. I have to say that all delivery experiences are subject to personal/specific circumstances but for me, City Air Express service has always been nothing short of perfect."
"I can only commend your helpful attitude towards a request by an oldie like me. Aged 86. First-time I've heard of Arrow to be honest, and hopefully not the last. Parcel delivered as requested, at very short notice on my part. Thank you Ron Ashley."
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