The details
Getting a new laptop is exciting, but there's nothing more disappointing than discovering a fault right after unboxing it. Our 10-point hardware check service gives you peace of mind that your new machine is in perfect working order before it even leaves our warehouse.
We'll save you the time and hassle of dealing with an out-of-the-box fault. Our tech team will thoroughly inspect your new laptop for common hardware issues, including dead pixels on the screen—something not typically covered by the standard manufacturer warranty. If we find any hardware fault, we'll swap the laptop for a new one and run the full 10-point inspection again.
How does it work…
- When you add a new laptop to your basket, you'll see this service listed below it. Just tick the box to add it to your order
- We'll pick your chosen laptop and take it to our dedicated testing area
- Our experienced tech team will carry out the comprehensive 10-point hardware inspection. With over 20 years of experience, you can be confident your laptop is in good hands
- Once it passes every check, your laptop will be securely packaged and sent to you, ready for you to set up
Our 10-Point Hardware Inspection Includes
Power-On Test
We'll switch the laptop on to confirm it starts up correctly without any hardware errors.
BIOS access check
We access the laptop's core system settings (BIOS) to confirm it correctly recognises key components like the processor, memory (RAM), and storage drives.
Display check
We run a full display check to guarantee there are no dead or permanently lit pixels. These can be distracting, and manufacturers don't usually consider them a fault.
Audio check
The speakers are tested with different types of audio playback to confirm they are working correctly and sound crystal clear.
Keyboard check
Every single key is tested to make sure it presses correctly and types as it should, with no sticking or unresponsive keys.
Trackpad check
We test the trackpad for smooth cursor movement, accurate tracking, tapping, and physical clicks to confirm it works perfectly.
Battery health check
The battery is tested to confirm it takes and holds a charge properly. We then fully charge it so your device is ready to use straight out of the box.
Connectivity check
All physical ports (like USB, HDMI, and LAN) are tested, and we confirm the device maintains stable Wi-Fi and Bluetooth connections.
Webcam check
The built-in webcam is activated to confirm it produces a clear, sharp image, ready for your video calls and meetings.
Microphone check
We check the internal microphone to make sure it captures clear audio, ensuring you can be heard without any static or interference.
Quick summary
- Simply add this service to your basket for a complete hardware inspection.
- Your new laptop arrives ready for setup, fully checked for physical faults.
- Our thorough 10-point inspection catches faults that could have been missed by the manufacturer.
- We check for dead or permanently lit pixels, which aren't covered by manufacturer warranties.
- Please note: Adding this service to your order may delay your delivery by up to 48 hours while we complete the checks.
Question from Nikiboy: Asked on 08/05/2008 I've ordered the predelivery inspection and I believe it's worth it for the peace of mind you get. Even the smallest chance of getting a laptop with a dead or stuck pixel is enough for me to warrant this. I have another lcd screen that has dead pixels/stuck pixels and that really annoys me knowing it is there.
I am not getting any other thing installed with the prechecks as I have all the software I need bought before the laptop comes.
I'm looking forward to receiving my laptop knowing that the screen will be fine. Thanks Laptops Direct for offering this service.
For all those who are put off from buying, you will have this same problem anywhere else you buy a laptop from. There will be a slight chance your screens will have dead/stuck pixels. Of course if you don't want this precheck then it's up-to-you, no one is forcing you to.
Question from Frank: Asked on 15/05/2007 when you install and update software, is it possibly to wipe this and start again?
pre-delivery inspection is great to make sure it works, but why not just leave it at that. i dont particularly want people installing stuff on there and configuring it, thats stuff i want to do myself.
examine the hardware for me by all means and make sure it works, but i want my laptop delivered to me as it has just left the factory - not had software tampering before i even get it.